sales receipt must accompany returns.
We accept returns for exchange or refund
7 calendar days after delivery of the some products, some items require a restocking fee. At our sole discretion after 7
calendar days, we will offer an exchange or store credit only. Items must be in
"new, unaltered and unused condition". Definition of new, unaltered
and unused condition is:
• without showing signs of wear or
damage in any way
• within 7 calendar days of the delivery
date (after 7 days no returns are allowed)
• must not be a special order or a
• unless noted that it cannot be
returned or has a different return policy time period other than that 7 days
noted in that item's particular item
If an item is received damaged or is
incorrectly shipped by us please contact Customer Support immediately. Items
that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection
of item(s) once we receive it.
There is a 20% restocking fee for
returned items that are not being exchanged and are not damaged. Again you MUST
contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be
Customer is responsible for all shipping
costs if seller is not at fault.Please note that most electrical, hydraulic, or special order items are non-refundable. Big Dock and Door reserves the right to issue refunds and credits on a case by case basis. Please contact us if you have any questions.
Thank You,Big Dock and Door Customer Service